POLICIES & FAQ
Please review the policies and frequently asked questions prior to your service. Should you have any further questions or concerns, don't hesitate to reach out!
NEED TO CANCEL? JUST LET ME KNOW.
Cancellations and reschedules made less than 48 hours prior to your appointment time are considered “late cancellations” and will result in a charge of 50% of your booked service. For emergency situations, please call or text ASAP.
No-call no-shows will be charged 100% of the original booked service price. This amount cannot be applied toward any future services.
A client with repeated cancellations or no-shows/ failure to abide by spa policies will be terminated from booking future appointments at Heather Rossi Esthetics.
You will not be able to book your next appointment until the cancellation/no-show fee is paid in full. All charges will be applied to the card placed on file at the time of booking. Declined cards will be unable to re-book until fee is paid.
Any deposits made for virtual appointments are non- refundable.
Please call to notify us in the event that you are running late. If you arrive more than 15 minutes past your appointment time, it will be considered a no-show. You may be asked to reschedule, and charged a fee of 50% of your scheduled service. It is important that we have enough time to thoroughly consult and treat your skin. Your treatment time may be shortened to avoid inconveniencing the client that has a booking after you.
CHILDREN AND ADDITIONAL GUESTS
We kindly ask that you do not bring any guests with you to your appointment unless they are scheduled to receive a treatment as well.
For the safety and enjoyment of you, your child, and other clients in the building, we ask that you leave your child at home or that they be accompanied by another adult while you receive your service.
PRODUCT RETURNS AND EXCHANGES
There are no returns or exchanges for products purchased in office at Heather Rossi Esthetics. However, in the event of a proven reaction, please email firstname.lastname@example.org within 5 days of purchase to discuss options with me.
Returns of XYZ products purchased through the online website links fall under the return policies of those websites as they are separate entities from Heather Rossi Esthetics. Those websites should be contacted in the case of receiving a damaged product or returns.
BEFORE YOUR APPOINTMENT
Get excited! Healthy, glowing skin is on the way!
Don’t worry about not knowing what services you should get- we will chat together to come up with the best plan for your unique skin.
Have intake forms completely filled out prior to your appointment time.
Bring in all of your current skincare products that you’re using on a daily basis - or at least a list. We want to know what is going on your skin so that we can safely treat it.
Keep an open mind! We may recommend different services for you aside from what you may want to receive. Your best interest is always priority here.